Cross-Border Expansion: From U.S. Retail Giant to Canadian Customs Mastery

A major U.S. retailer in the hard goods and appliances category was expanding into Canada and had a strong U.S. customs team, but no Canadian expertise. Our combined Compliance Support and Duty Recovery program provided the Canadian regulatory knowledge, monthly reporting on policy changes, and initiative-taking quarterly strategy sessions that turned an unfamiliar market into a confidently navigated one.