Answers to Customs Questions. From the Team That's Answered Them for 44 Years

Whether you're navigating a tariff change, a CBSA notice, a CARM portal issue, or a classification question, our team will give you a real answer. Submit your question below, and we'll respond, typically within one business day.

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Submit a Question

Our Help Desk Request Form goes directly to our customs team. Most submissions receive a substantive response within one business day. Common questions we answer:

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    How do current tariff measures affect my specific products?

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    Is my CARM portal setup correct?

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    What does this CBSA notice actually mean?

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    Should I voluntarily disclose this issue to CBSA?

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    Can I claim this FTA benefit on my product?

If your question requires more than a quick answer, we'll tell you, and explain whether one of our Solutions is the right next step (or, in many cases, recommend a free path you can pursue yourself).

Submit Your Customs Question

Reference Material You Can Use Today

Dominion Resources
  • Dominion Terms & Conditions (current)
  • Dominion Privacy Policy (current)
  • CARM Training: Introduction to a CAD
  • CARM Training: Converting a B3 to a CAD
Canadian Government References
  • Canada Border Services Agency
  • CARM Client Portal
  • CARM Information Page
  • Canada Gazette
  • CBSA Help Desk
U.S. Government References
  • U.S. Customs and Border Protection
  • ACE Portal
  • Federal Register Reading Room
  • The White House
  • Office of the United States Trade Representative
Global References
  • World Customs Organization
  • European Union Customs
  • European Commission National Customs Websites
  • Australian Border Force
  • MERCOSUR Customs Union

Frequently Asked Questions

How do I submit a support request through the Dominion Client Help Desk?

Submitting a support request is simple. Log in to the Client Help Desk portal and select the option to create a new ticket. Provide as much detail as possible about your issue or request, and our support team will review it and respond promptly. You can track the status of your ticket and communicate directly with our team through the portal.

Can I check the status of my existing support tickets?

Yes. Once you are logged into the Client Help Desk, you can view all of your submitted requests, monitor their progress, review updates from our support team, and provide additional information if needed. The portal keeps all communication related to your support requests in one convenient location.

What should I do if I cannot access my Client Help Desk account?

If you are experiencing login issues, first verify that you are using the correct email address and password. You can also use the password reset option or sign in through supported Google or Microsoft accounts if available. If you continue to experience difficulties, contact the support team for assistance with account access and troubleshooting.